I am very unhappy with the fact I cannot get in contact with a real person, I need my refund issued back to my original form of payment, as I do not ever want to buy from a company like this. I do not want a gift card as the quality and state the material was in was extremely unprofessional and scammish. I have been emailing them constantly explaining that their website does not say all refunds are returned as store credit and they keep sending me the same response, seems automated. Their customer support seems sketchy and almost as if its a bot. I do not trust this company to continue purchasing from them. I returned the material and they then only offered me store credit. I submitted a return request and they sent me a shipping label I had to pay an additional 7$ for. I could also tell these items had been worn before. I purchased clothing from fashion nova, my package was delivered I tried items on and noticed the quality was extremely cheap and not like the photos. I will attach the emails I have sent as well as the refund from the one item and the non-refund from the item and question as well as my post office receipt for these items. The order in question is under order number ********* and was return in the same packaging as order number *********. I have also asked to speak directly with someone on the phone and the only option that I have been provided are emails. This business will not address my concerns and will not refund my money or provide any sort of timeframe on when that will happen. I have tracked my original postal receipt and everything confirms that it shouldve been delivered. I have sent several emails about this issue with no resolution and nothing to address the concerns that I have. I have reached out several times to this retailer to get a refund as one item in this package was received and refunded, but the other item that shouldve been in the same packaging is not showing refunded for over two weeks. They were both sent back to the same place in the same package one was refunded, and the other one in question has been stuck with this retailer showing not received. I Purchased two items that I sent back for a refund from this business.
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